• What's your refund policy
• What's your upgrade policy
• How soon will I get my product after I placed my order online
• Is my order secure

What's your refund policy

A “try-before-buy “version lets you make the best purchase decision and make sure that the product is compatible with your computer system and meets all of your specific requirements. We also encourage you to explore the product web pages to obtain comprehensive product information before purchasing the full version.

Before you purchase a product, please choose carefully and make sure you buy the right program. We do not refund your order or change your product simply because you have made a wrong selection.

If you encounter problems that you are unable to resolve, please contact Wondershare support team at http://www.dvd-ripper-copy.com or log in to http://support.dvd-ripper-copy.com between 9 AM and 6 PM (GMT+8) Monday through Friday for a refund request within 30 days from the receipt of the product.

Additionally, a refund request will be rejected if we can change your program to another product which can fix the issue with the product itself.

What's your upgrade policy

Being a registered user of Wondershare Software , you are entitled to a free copy of any minor updates to this product. For example, if you have purchased version 1.0 of the product, you will get all the further 1.x versions free.

In addition, once a major revision of the software you have previously purchased is released, you'll probably need to pay an upgrade fee if you want to take advantage of this major update, since it may be combined with a significant amount of improvements and new features.Click the link to visit our Upgrade Cendter

How soon will I get my product after I placed my order online

For Download Version:
You will receive a confirmation for your transaction immediately after you place your order online. You will also receive a confirmation by email that will contain all of your order data including your invoice or receipt.

A order request will also be sent to the our database by email. (This will takes hours or more to process by SWREG). As soon as we recieved the order request, the ultimate confirmation will be sent to you via email containing the link of the downloadbale "exe" file and the Registration Code for installation.

If you do not receive an order confirmation after you have submitted your order, please contact with our "Customer Service Center"

For CD Version:
Once your order has been processed successfully, a registration email will be sent to you within 24 hours. You can download a new version of our software from the URL we sent to you in the registration email to use the software before your CD finally arrives.

We will ship via US Postal Service First Class mail (US) and Air Mail (overseas) within two business days after receiving your order. Please allow 3 weeks for delivery (US) or 4 weeks for delivery (overseas), although it usually takes much shorter time.

Is my order secure

SWREG (who is the e-commerce partner for Wondershare) has an order process that is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet.